When do I receive my Therubybox?
For your first box:
- If you sign up before the 19th you should receive your box by the 5th of the following month.
- If you sign up between the 19th and 25th, you should receive your box by the 10th of the following month.
- If you sign up between the 26th and the last day of the month, you should receive your box by the 15th of the following month.
This applies to the first box only. From the second month you will receive your box at the beginning of the month.
My box is slow to arrive. How can I check its status?
To check your box status, please contact us through the Contact page. If your box hasn’t arrived by the 15th of the month send us an email and we will solve it immediately.
How do I sign up?
Please hit the button "Buy Now!". Enter your personal information and select the subscription option you would like. Please make sure all the boxes are correctly filled out and click "Buy Now!". Enter your payment details and verify the total amount to be paid. If you are unsure whether the data entered is correctly you can navigate to the previous page by using the Back-button of your browser. Confirm your order. After confirming the payment, your order has been made. You will automatically be redirected to confirmation page. If you are still unsure or have any questions you can always contact our customer service.
I have an awesome product, how can I get it in a Therubybox?
Great question, we are always looking for new and innovative products for our subscribers. Please send us an email via the contact us form with all the information about your product and we will get back to you as soon as we can.
I want to review or write a blog about Therubybox
We are so happy that you are interested in sharing Therubybox with your audience. Please send us an email via the contact us form with all the information about your blog and we will get back to you as soon as we can.
What will I find in the Therubybox?
You will receive a variety of exciting food products, the items in the box will be a surprise but we can say one thing, you will always find something new and delicious!
Do I need to subscribe to receive a box?
Yes, it is a monthly subscription but there is no commitment involved, you can unsubscribe at anytime.
How do I cancel my subscription?
Unsubscribe through the Contact page before the 15th of the month. Please send us your cancellation request in writing and follow the instructions provided by customer service. Cancellations cannot be made over the phone.
Can I order more than one box per month?
Yes of course! If you want to order more than one please subscribe using details of the intended recipient.
I have received my first Therubybox, what next?
Enjoy! Try the products and let us know what you think, we want to hear from you. If you are satisfied with your box, continue with your subscription. If not, cancel your subscription before the 15th of the month by contacting us through the Contact
A product in the Therubybox arrived in poor condition, what do I do?
No problem, contact us through the Contact and we will send you a new product in your next box.
What forms of payment are accepted?
Payments need to be by credit or debit card. We accept payment with Visa, Mastercard, and American Express.
Are my card details authorized?
Upon registering, restarting regular deliveries, reactivating your account or changing card details, a small payment may be taken from your card in order to authorize it and prevent fraud. This payment will be immediately voided, but some banks may temporarily reflect these against your account balance.
Can I give Therubybox as a gift?
Yes! Click on the “Give as a Gift” button the main page of our website and fill out the form that follows.
Can I invite a friend?
Yes, you just need to add their address to your account in the "friend invite" section. They will need to follow the link to subscribe and get the promotion.
What do I get when I invite someone?
You will receive 50 ini Points (100 points gets you a free box!) and your friend will get a discount on their first box.
How can I earn ini Points?
There are two ways to earn points: 1) Invite a friend and you will receive 50 ini points 2) Complete a product survey- tell us what you think about the products in your box and you will earn 5 ini Points.
Will I still receive points if I invite someone after I unsubscribe?
No, you will receive points only if your account is active.
Can I return my Therubybox for a refund?
For food safety reasons we are unable to accept any returns once the box has left our warehouse. If you are unsatisfied with your box for any reason please contact us via the Contact and we will do our best to resolve your issue.
Where do you deliver to?
Currently our service is only available for residents in the Netherlands, Germany, Sweden, United Kingdom, Ireland, Australia & New Zealand.